IT team gains improvements in proactive management, efficiency and end-user satisfaction
Boston, USA – London, UK – (Marketwired – February 25, 2016)—Entuity®, the absolute best source of network insight, has been selected by TMK, one of the world’s leading producers of tubular products for the oil and gas industry, to manage their enterprise WAN network. TMK clients include companies such as Shell, AGIP, ExxonMobil, Occidental Petroleum and Lukoil.
Keeping a global enterprise network operating at peak efficiency is no easy task. A top supplier of products to oil and gas companies in more than 80 countries worldwide, TMK took on the work of researching and implementing a new network management system that would help them improve overall network operations. Their goals were to increase the satisfaction of TMK’s end-users, decrease the number of network-related incidents and shorten the recovery time spent on rectifying network issues.
Key to meeting these objectives was moving away from using multiple network management tools, which were resulting in inefficient data collection and correlation methodology. TMK needed to find a network management solution that offered IT infrastructure monitoring with a single integrated product. Entuity network management not only met this requirement, but satisfied other criteria, including topology maps that could cover their entire IT infrastructure, strong root cause analysis, and advanced event management that offered features such as event filters and custom event notifications. Entuity was verified during a two-month proof of concept arranged by their local IT supplier, Unicorns, an Entuity Authorized Partner in Moscow.
“During the pilot program, there were a few devices that were unique to us and they were quickly added to the Entuity software and put under management. Through this exercise we received dedicated assistance from our local partner Unicorns, as well as a fast response by Entuity support. This gave us the confidence that we were making the right decision in choosing Entuity,” said Sergey Korablev, TMK IT Director.
Entuity is making a big difference in evolving the efficiency, proactiveness and accuracy of TMK’s network management and has helped them enhance their network’s service delivery performance and end-user experience.
“Entuity has helped our IT organization solidly improve the TMK end-user experience,” said Sergey. Satisfaction levels are much higher throughout the entire company.”
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Entuity takes the work out of network management. Our highly automated, unified, enterprise-class solution puts deep network insight at your fingertips, frees IT staff to focus on strategic projects, and easily integrates with major frameworks and networking environments. Entuity’s support and services teams are frequently praised for their rapid response, networking expertise and involvement in special engagements. Founded in 1997 by two senior-level IT executives from the financial industry, Entuity is headquartered in London with US operations in Boston.