Entuity Support

Are you a partner?

Take online training or arrange instructor-led training

Browse the ENA knowledge base or log/view support tickets

Entuity Professional Services offer a range of services

16.5 Support Resources

Documentation for versions of Entuity 16.5 and downwards, please see the links below.

Product documentation for 16.5 downwards can be found here. For ENA help, please visit the online KB.

Integration Guides for 16.5 downwards can be found here. For ENA help, please visit the online KB.

Software Patch documentation for 16.5 downwards can be found here. For ENA help, please visit the online KB.



How to contact support

We offer support from 9am to 5:30pm Monday to Friday from London and New York. Use one of the methods below to contact support.

Raise a ticket by logging on to your account on the Help Center.

Or raise a ticket by sending an email to the helpdesk.

Call +44 (0) 20-7444-4800 between 9am to 5:30pm Monday to Friday London time.

Call +1-866-ENTUITY between 9am to 5:30pm Monday to Friday New York time.

Please do not raise tickets with Entuity directly, all tickets must go through the BMC helpdesk. Follow the link below to the BMC support site: