16.5 Support Resources
Documentation for versions of Entuity 16.5 and downwards, please see the links below.
How to contact support
We offer support from 9am to 5:30pm Monday to Friday from London and New York. Use one of the methods below to contact support.
Raise a ticket by logging on to your account on the Help Center.
Or raise a ticket by sending an email to the helpdesk.
Call +44 (0) 20-7444-4800 between 9am to 5:30pm Monday to Friday London time.
Call +1-866-ENTUITY between 9am to 5:30pm Monday to Friday New York time.
BMC Customer Support
Please do not raise tickets with Entuity directly, all tickets must go through the BMC helpdesk. Follow the link below to the BMC support site: