Entuity Support
Training
Take online training or arrange instructor-led training
ENA Help Center
Browse the ENA knowledge base or log/view support tickets
Professional Services
Entuity Professional Services offer a range of services
16.5 Support Resources
Documentation for versions of Entuity 16.5 and downwards, please see the links below.
Product Documentation
Product documentation for 16.5 downwards can be found here. For ENA help, please visit the online KB.
Integration Guides
Integration Guides for 16.5 downwards can be found here. For ENA help, please visit the online KB.
Software Patch Documentation
Software Patch documentation for 16.5 downwards can be found here. For ENA help, please visit the online KB.
CONTACT SUPPORT
How to contact support
We offer support from 9am to 5:30pm Monday to Friday from London and New York. Use one of the methods below to contact support.
Raise a ticket by logging on to your account on the Help Center.
Or raise a ticket by sending an email to the helpdesk.
Call +44 (0) 20-7444-4800 between 9am to 5:30pm Monday to Friday London time.
Call +1-866-ENTUITY between 9am to 5:30pm Monday to Friday New York time.
BMC Customer Support
Please do not raise tickets with Entuity directly, all tickets must go through the BMC helpdesk. Follow the link below to the BMC support site: