Enterprise Management Associates (EMA) Impact Brief:

Entuity Network Management 16.0: 

Evolving From Event Management to Network Operations

Event
With Entuity Network Management 16.0, Entuity is evolving its flagship product from an event
management and response tool to a network operations system. The company has introduced a more
advanced network topology mapping system designed to support continuous monitoring. It has added a configuration management feature that enables network automation. Entuity has also integrated with popular incident management platform ServiceNow.

Context
Entuity Network Management is a network availability monitoring system often used by enterprises to track network health and respond to problems. It provides networking teams with event management and root-cause analysis capabilities. Enterprise Management Associates (EMA) research has found that Entuity users find particular value in the product’s reporting features, which provide good visibility into network health, event status, and infrastructure trends. These reports are highly customizable, which allows network managers to provide tailored reports to other groups in IT and also to non-IT business stakeholders.

Figure 1: Screenshot of Entuity’s global network mapping capability

Topology mapping was an area in which the scope of Entuity Network Management was more limited. Entuity’s original mapping functionality was optimized for troubleshooting workflows. In the middle of a troubleshooting task, network engineers could use it to pull up a snapshot of a certain trouble spot to understand how device dependencies played into a network event. But there was no global topology map available. The new mapping feature provides a global view and it can efficiently display more complex networks.

With Entuity Network Management 16.0, Entuity has built a new topology map functionality from
scratch, and it is designed for a network operations center (NOC) in addition to the event response
teams that the product has traditionally served. This map can provide a global view of a network, either using one large map or multiple maps displayed within a single dashboard.

Entuity utilizes HTML5 browser functionality to draw the maps, while the platform’s back-end takes
care of discovery and analysis. Given that Entuity can continuously scan the network for changes, these topology maps are live and up to date. The map also presents live monitoring data graphically, with the option to drill down for more information on events and trends.

Entuity has also added a configuration management feature to its product, which will give users options for increased network automation. Previously, the system offered a configuration monitoring feature that could pull configuration files from devices to track changes and detect policy violations. However, Entuity offered no configuration writing functionality.

With 16.0, Entuity Network Management can now interact with the command-line interface (CLI) of
network devices via SSH and Telnet. Users can write and install scripts into Entuity that will automate configuration changes at a device or device-group level. Network managers will be able to use this feature to automate a variety of tasks, from shutting down a port that is causing trouble to setting up a Simple Network Management Protocol (SNMP) trap on a switch.

Although Entuity is known for having a large number of integrations with third-party event management systems, it had lacked integration with ServiceNow, a popular provider of SaaS-based incident and event management. Entuity users could forward events from Entuity to ServiceNow manually, but the process wasn’t efficient. With 16.0, Entuity has formalized integration to make this process more streamlined.

Entuity has also certified its platform to run in Amazon Web Services, an enhancement that will most
appeal to managed service providers (MSPs). It will allow MSPs to get a new instance of Entuity Network Management provisioned rapidly in the cloud for quick delivery of monitoring services to new customers.

 

 

 

EMA Perspective
Entuity Network Management has long offered strong functionality in the areas that matter most to
network managers. EMA research has found that networking teams most value automated notifications, advanced alarm management, and event correlation in their network availability monitoring systems. All of these are hallmarks of troubleshooting workflows. Topology mapping is a secondary requirement for most enterprises.

By adding advanced topology mapping, Entuity is expanding its core feature set and addressing additional use cases of continuous monitoring. The monitoring system is now a viable option for the NOC, with a map that offers live insights into the health of the network. This is the type of map that NOC engineers will look to on a large monitor to get a view of the entire network.

In the past, Entuity users primarily interacted with the product via a list of network events on its core
dashboard. The new topology map offers a completely different starting point for network operations.
The overall outcome of this 16.0 release is a more flexible network monitoring system that offers users multiple ways to interact with it.

With previous versions, Entuity already fulfilled the most important functionality requirements of
network configuration management. EMA research has found that enterprises most value logs and real-time alerts of configuration changes, along with alerts on policy compliance violations. Entuity could do much of this already.

While the ability to push out configuration changes to multiple devices at once is a secondary requirement for most enterprises, many large enterprises value this capability more than small and mid-sized ones. By introducing a new feature that users at large enterprises will value highly, Entuity is expanding its scope to meet this need.

Overall, Entuity’s 16.0 release has expanded the platform’s utility to enterprise network managers. By
adding advanced features that meet secondary functional requirements, Entuity is demonstrating an
ability to mature its product and respond to the shifting needs of its users.

 

 

 

 

 

About EMA
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that provides deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help EMA’s clients achieve their goals. Learn more about EMA research,
analysis, and consulting services for enterprise line of business users, IT professionals and IT vendors at www.enterprisemanagement.com or blogs.enterprisemanagement.com.