Entuity Cisco Unified Communications Manager

Entuity Cisco Unified Communications Manager (UCM) module manages Cisco®Unified Communications Managers within the context of the overall network. Configuration change and UCM availability are monitored and alarmed. All UCM information is integrated within Entuity for reporting. The Entuity UCM Module can also be used as part of a VoIP solution.

  • Monitors of UCM configuration
  • Retains polled readings for both interactive exploration and reporting purposes
  • Gathers device pool, IP phone, Gateway, Gatekeeper, Voice-Mail device, Media device, CTIdevice and H.323 device inventory and inventory change details
  • Generates events against UCM CPU utilization and UCM processes
  • Monitors UCM device performance, raising events when appropriate.
Managing UCM as part of your Network

Cisco UCM is an IP telephony system, placing calls over the IT network. The UCM managed phones use the same IP network as other network services. The Entuity UCM module allows you to manage UCMs within the network infrastructure.

Entuity manages UCMs as an application on a managed host device. These devices are not, by default, auto-discovered but must be added manually. Once added, UCM details are discovered and populated into Entuity.

UCM management conforms to the standard Entuity security model, with permissions being granted through View membership. This integration continues with inventory data & events being displayed within the WebUI, and data being available for Reports.

cisco map
Entuity manages a VoIP network through integration of different management technologies
How does Entuity manage UCMs?

The Entuity UCM integration module is a full UCM SNMP integration, presenting all of the data in the UCM MIB, including:

  • Device pools (time zone, tftp servers, regions and inter-region bandwidths)
  • IP phones, Gateways, Gatekeepers, Voice-Mail devices, Media devices, CTI devices, H.323 devices – configuration and status (history)
  • Overall UCM status, e.g. number of each device type (registered, rejected, active, etc.), memory and CPU usage, uptime, process count
  • UCM process monitoring, both CPU and memory
  • Availability events for changes in managed device status
  • Performance events with configurable thresholds
  • Resource events for the UCM managed host.

Entuity UCM Events

All events are generated via polling, although trap based UCM events can be incorporated using Entuity’s extensible trap handling system. Threshold based events are configured with a system-wide default but can be overridden at the individual UCM, or UCM component level.

UCM Device Availability Events

Entuity UCM monitors the registration to the UCM of CTI, gatekeepers, gateways, H.323, media and voicemail devices, raising events when registration succeeds or fails.

UCM Device Performance Events

Entuity UCM raises events when UCM CPU utilization is high, or a process is holding too much memory.

UCM Managed Host Events

Entuity manages hosts as devices, and device and port events are raised against hosts, e.g. port unavailability, device congestion. Entuity also raises events against specific Managed Host information, e.g. disk space, CPU utilization, memory utilization.

Reporting on UCMs

Entuity UCM integrates with Entuity’s existing reporting tools. UCMs are included to device reports, for example:

  • Device Inventory and Device Module Inventory Reports. You can run these reports as inventory change reports, to identify UCM configuration change.
  • SLA, Traffic, Fault and Inventory Interactive Queries.

All Entuity UCM information is available to Entuity’s Drag and Drop Report builder allowing you to create your own reports.

Entuity UCM Module Availability

Entuity UCM is available as an add-on license module. Entuity runs on Windows Server 2008 (R2 and SP2) and Windows Server 2012, 64-bit; Red Hat Enterprise Linux and Oracle Linux, 64-bit; Microsoft Hyper-V Server, and VMware ESX/ESXi Server.

An example of an Entuity IP Phone Directory Report

The Entuity UCM module allows:

  • Monitoring of UCM configuration
  • Retention of polled readings for both interactive exploration and reporting purposes
  • Gathering of device pool, IP phone, Gateway, Gatekeeper, Voice-Mail device, Media device, CTI device and H.323 device inventory and inventory change details
  • Events generated against UCM CPU utilization and UCM processes
  • Monitoring of the UCM device performance, raising events when appropriate.
An interactive graph of the Host resources of the Call Manager host
For More Information

For more information, please contact your Entuity sales representative or write to us at info@entuity.com.