It’s not easy for managed service providers (MSPs) to stay on top of the differing needs of their customers while continually improving the profitability of their own operations. At Entuity, we know this is a tough balancing act. We love technology, but it’s business concerns like this, many of which are passed on to us by our customers, that are at the heart of our solutions and guide our decisions with each new release (twice per year).
Entuity not only helps managed service providers deliver services to their customers more quickly and efficiently, it continually monitors the network infrastructure for performance, fault, and inventory metrics. It also reports on impacted business services if something goes down or slows down. This enables proper prioritization of troubleshooting and repair efforts to ensure the best service possible for premium service customers.
But Entuity also delivers business operational data–capturing key performance indicators (KPIs) that help managed service providers run their business beyond simply monitoring the network’s performance. Entuity stores historical data for trending, proactive and predictive capacity planning, presents the business impact of root cause events, generates customer service level reports to corroborate billing, and much more. It also easily integrates with other complementary management solutions like help-desk or problem tracking software. Entuity can provide the foundation of the network’s success, allowing managed service providers to:
Improve device management—Gives greater control of customer environments and saves on licensing costs by letting providers easily manage and unmanage devices and sub devices. Also provides heterogeneous device support, including a wide range of legacy devices.
Achieve granular pricing and licensing control—Distributed licensing allows for allocating licenses exactly where needed. Flexible licensing structure includes device, object, perpetual, subscription-based, or customized licensing. Ability to un-manage ports means you pay for only what you manage.
Implement Multitenancy—Allows providers to co-locate customers on the same servers and devices while enabling role-based access to customers, who see only their specific services.
Improve price quotes—Automatic discovery of all monitored devices on a network enables quick and accurate identification of the IT infrastructure and, in turn, improves the accuracy of price quotes.
Demonstrate service delivery—Detailed reports demonstrate achievement of SLA targets. Option to let customers monitor their services through Entuity in real-time allows them to report problems as they happen. Customized reporting offers service providers new revenue opportunities.
Expand quickly and efficiently—Entuity delivers class-leading per-server capacity. Scaling is a straightforward matter of adding and linking additional all-in-one servers. It is unlimited and transparent to users.
Strengthen competitive positioning with new service offerings—Entuity’s extensible processing engine enables the fast addition of new devices to support rapid roll out of attractive new services.
Protect premium level customers—Entuity continually monitors the network infrastructure for impacts on business services. This enables proper prioritization of troubleshooting and repair efforts to ensure that premium service customers are least affected.
To see an example of how Entuity helped one company with its managed services infrastructure, click here.