Our last Tech Tip on Entuity Service Level Management focused on using the IP SLA Service Model to test application performance over a WAN connection. This week, we shift gears to discuss Entuity’s business-oriented “CIO Perspective.”
Tech Tip 3
Many IT staffs are under pressure to provide regular reports to management and non-IT colleagues about how the network is supporting different parts of the business. Entuity makes it easy by providing a “CIO perspective.” This useful business report provides a high level overview of network health, identifying different categories of service. It allows an executive to rapidly determine whether there have been any recent issues that have impacted any of the business services that the company relies on and specifically which services have been affected. Set up involves breaking the business into areas you want to focus on, such as Internet or Network Services, then further defining the “service hierarchy” for each area. For example, you could create a hierarchy consisting of Network Services/Data Center/Data Center [site name]. Once the hierarchy is defined, you can open the CIO perspective to get at-a-glance insight into things like availability, port utilization, device reachability and SLA for each level of the hierarchy.
Not Familiar with Entuity Services?
One of the ways Entuity brings business focus to network management is through its service level management feature, “Entuity Services.” This feature lets you model network resources that you manage through Entuity into the business services that they deliver. For example, you could create an Entuity service for an important business application by grouping a collection of components that service depends on such as devices, ports, interfaces, WAN links, and more. This elevates monitoring from an individual component basis, to a higher-level business perspective. Operational anomalies, alerts or outages of any underlying components are visualized against the services, for insight into business impact. To learn more about Entuity Services, see the following videos: